someone did a nice thing!

[whatnext]

i hope it's OK to mention the name of a company here. if not, i'm assuming my post will disappear, which i completely understand. just wanted to tell you a little story about me, $60 worth of 12x12 prints, the United States Post Office and Persnickety Prints. last week i ordered 30 12x12 prints from Persnickety. eeep.$60! that was a really big print order for me. BUT, when the prints arrived, even though "DO NOT BEND" was stamped all over the box, the good ol' Post Office managed to totally CRUSH one of the corners of the box. and every one of my 30 prints had one corner totally trashed. i called the Post Office. ha. never mind. they said because it wasn't "INSURED" there was nothing they could do, and that boxes got crushed in their machinery all the time. (don't you just LOVE knowing that??) basically: sorry, lady. it stinks to be you. then they suggested i contact Persnickety. i said:WHY?? THEY didn't do anything! but i contacted Persnickety and told them the story, just in case. well, guess what was on my porch this morning? $60 worth of brand-y new prints, courtesy of Persnickety.

now THAT is what i call Customer Service. and i also call it kind.

 

[LaurieW]

Awwww- it is always good to hear about a company that goes the extra mile!

 

[faerywings]

I personally have never ordered from them, but *everything* I hear about them has been wonderful- so glad you had a good experience!

 

[Bush Girl]

What an uplifting and delightful story. Full marks to Persnickety Prints :cheer2:

 

[sberkan]

What a wonderful thing for them to do!!

 

[helenh]

great story Phylis .... restores ones faith in this world. TFS

 

[hondachicc]

That is so fabulous Phylis!!!

I wish you get Customer Service like this from everywhere, but it just doesn't happen that often.


I am very happy that you were able to get new prints!!! YAY PERSNICKTY PRINTS!!!!

 

[petey111]

I believe the owner has posted here before. They seem like a great company! Yay for them!!

 

[mrstoa]

TFS, Phylis.

So nice to hear about a company actually practicing the old "the customer comes first". I've ordered from them and been very pleased with the quality and the service.

But your story is extra-special.

 

[taxed4ever]

Wow what a nice thing to hear, good news for a change!! Way to go Persnicity Prints!!!

 

[digigal]

So nice to hear good PR from a great company even if they weren't at fault! I just received some pictures from Persnickety from a recent sale (8x8's) and they were fantastic! Great company.
~francine

 

[Heather Prins]

that is so awesome!

 

[esther_a]

I have only heard great things about them. What a lovely story, Phyllis!

 

[janedee]

Awesome service!!

 

[tsbegley]

Love, love, love Persnickety Prints! I've ordered multiple large orders from them and this is not the first story of incredible customer service I've heard about them. They definitely have my loyalty!!

 

[biograffiti]

Persnickety Prints is the absolute best! They're local here, about 5 minutes away from my house and they are just as great in person. Excellent service!!

 

[Peppermint]

That is awesome!

 

[Ellen]

what a great gesture.. great company by what I've heard . I'm sure they are a member here. Isn't one of the directors a scrapper herself so they totally understand what we want when we order a book .

I only wish they would ship photobooks internationally

 

[yvonnahenna]

Wow! That is a supernice thing they did!!

 

[CookingMyLife]

That's a Thanksgiving story to be sure, Phylis. Glad to hear other good things about Persnickety.

I have really been pleased with them, even more so after I spilled a cup of tea over my new batch of 50 prints and they cleaned up and dried perfectly. Great quality paper!

 

[VickiStegall]

so lovely to hear! WTG Persnickety!

 

[dwsewbiz]

Persnickety is one of those 'one of a kind' companies. I think everyone who uses them agrees. Fantastic service and beautiful prints.

 

[clarabear]

That is so cool. I'll have to remember them next time I need to do a print order.

 

[annaaspnes]

Chari runs a stellar business Happy you shared this story p.

 

[AmberR]

dang, what a happy story, Phylis!!!!

 

[donnagoar]

Phylis, so glad they made it right with you, even though it was not their fault. That is huge customer service!! I have ordered from them and love them.........and now even more!

 

[Stef]

I always order from them, and won't go anywhere else. Once, I accidentally uploaded the "web" version of one of my layouts, instead of the higher quality version for printing. A rep from P.Prints actually called me to doublecheck that item, because they recognized the quality was going to be lousy if printed in a 12x12. Once I realized my mistake, the rep then discussed various options and they sent me a smaller, but still wonderful, version of my layout.