Oscraps

Mail problems

VickiStegall

VickiStegall

Administrator
Designer
CHEERY O
We are having issues with our mail servers since our recent IP Address changes and server move.

What this means to you -

emails you receive from Oscraps
~ You may not get your order confirmations, download links, etc. Or, if you do, they might be in your spam/bulk folders.

customer service
~ My inboxes are seriously messed up. Mail is coming in spurts and I'm not getting all of it. Mail going out is doing the same. I'm afraid that customer service is suffering because I can't really be sure I'm getting all of the emails and I have no idea if my responses are actually making it where they are supposed to go.


I am working on it, I promise. Fingers crossed this will all be fixed by tonight.
 
Vicki, I ordered some stuff yesterday from the shop and again this morning and had no problems at all........all downloaded ok as well. Hope you get that little 'gremlin'!! :)
 
Glad to hear it Ona!

I think we've got most of the mail issues worked out now. We've just got a monster backup on them right now. When we first got them started going again we had over 15,000 to send.

I've still got customer support emails trickling in and I'm answering them as soon as I get them. Please continue to be patient with me.
 
Vicki - it's not only OScraps that's slow! other downloads from other stores are also slow in fact cple of sites aren't even responding?!
Don't fret - your customer service is great - seriously -
lots hugs
Jacqueline
 
thank you Jacqueline! Hugs back at ya!!!

The mail issues have been fixed now.

We're still experiencing some traffic issues that we're working to get fixed but we're not there yet. :(
 
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