Considering that I slept well last night I feel like I shouldn't be as drained as I am. OTOH, wow. What a crazy few days. *blinks*
My trip down to my parents was a little more stressful than I expected-- it was 29-30* and freezing rain the entire time. I know the roads like the back of my hand, having slid off them more than once in bad weather. *G*
I feel so bad for my parents, they went through hell with the scam. The scammers played every emotionally manipulative part they could- child porn charges/federal investigations/don't tell anyone in the family or they will be charged too. And this happened all in a few hours which meant my parents never had a chance to take a breath and *think.* They took out 10K in cash and were told to bring it to a Bitcoin ATM. And *poof* just like that it was gone. The scammers have been calling my parents on their cell phones and landline. I reported and blocked the numbers on their cells. Told them if they try on another # (and I think they will) to write down the number, and then report/block. These are people who don't understand tech at all.
The bank was another story and lemme tell you. I don't ever want to get on my SIL's bad side. I felt sort of bad for the bank officer at one point, she looked like she was going to cry. IMHO, I don't think she did anything wrong- she didn't have the knowledge and power to help. We finally got to speak to the actual branch manager who can't do anything to help recover the money. My parents took it out voluntarily and the teller asked the security questions (Would you prefer this in a cashier's check?" etc) but of course, the scammers had prepared them how to answer. But she was able to get a case number for the internal report so if Chase calls them, they will know that it is Chase Bank, not someone pretending to be.
I ran every scan and malware search on my dad's laptop and brought it home so Gary could get a better look at it.
The police have everything up to date- the scammers sent them QR codes to use so the police have them now, Kathy was able to get them off my dad's phone and forward them to the Officer on the case. My poor parents don't even know what QR codes are or how to use them. I showed them at a restaurant for the menu once and they understandably prefer old-school paper menus LOL
As of right now, I think my parents are holding on to a sliver of hope they will get the money back but realistically they know it's long gone.
Kathy and I both talked to the bank about some better prevention measures that the bank can take. We know that legally they can't refuse to give out cash to a customer but maybe they can be trained to ask more specific questions.
Anyway, that's the stripped-down version of the story. I got home right around 4.30 and had some cheese and crackers and a glass of wine for dinner.
Today I need to get my head on straight. I have so many things I need to work on and for the last two days, my only thoughts have been on my parents.
Wish me luck!
xo