Oscraps

Lost order?

vegangoth

New Member
Hi all, I bought a digi kit the other day. I paid by paypal and the order had been taken. But I didn't get the kit. My order history from the shop says I have made no orders. Any ideas of what could have happened?
 
did you try the customer service button in the shop? that may offer more help. Also, with oscraps you usually get an e-mail with your download links. I'm sure they will work it out for you!!
 
Did you get a confirmation email from Paypal? Just another thing to check. Definitely try the customer service button. Vicki (and others) is really, really understanding and will help you work through it.
 
I would also check your account at paypal and make sure it went through and that you were actually charged. Paypal was having problems. I also had the same issue on another site and paypal hadn't charged me. I went back to the store and made my purchase again.
 
Merkee is right...I tried to purchase yesterday from the shop, and everytime I chose paypal...it did not work...finally I had to charge to my credit card.
 
Yep, happened to me today when I was buying a new dress and shoes!!! I thought DH had put a ban on me but it appears paypal was playing up *phew*
 
Thanks for the replys everyone.

I did get a recipt from Paypal thank goodness. I will go an email customer service I just though I'd check on here in case it was me being a silly begger lol.
 
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