The problems seem to be intermittent. I've let Vicki S. know, so she's working on it.

Jumping in because I'm a Mac girl ... I use Google Docs (and all the other Google apps) and the Kindle app on my iPad mini 6 with no problems at all — it's about 4-5 years old now. I don't use Hoopla, but that App is in the App store too. I didn't get the Mini 7 which was just released...

It's super slow - even on the back-end. I've reported it to Vicki S. Thanks for mentioning it!

Such a fun page! Great job!!

Gosh, Jana! I loved the first but this one is FAB!!

Gosh, this is another stunner with the top-of-page design! I'm LOVING it!

Gosh I LOVE the way you've placed the layout at the top! Fabulous!

What a fun piece! Great job!

What a great photo! Love how you stacked the torn papers!

This is SO pretty!

You’re very welcome … just wish I had better news.

Depending on how full those drives are, you COULD move the files off of one onto the another, format the empty one the way it needs to be and then move the files back. Three things, just so you know. 1. Any EHD that can be used for a Mac can be formatted the way it needs to be, so you don't...

@AK_Tracy - I recorded a short video for you

Ok. Let me do a bit more research. If you have a chance, could you try that same process with that second EHD you have? I’m trying to figure out if the problem is just that one EHD.

Not the file wasn’t on the hard drive ir it was but not showing in the scratch disk area?

ok.. do this. open a file from within PSE, save it with a new name to somewhere on the EHD. Leave PSE open and then go to the EHD in Finder to see if it’s there. Then go back to PSE and see if the EHD shows in the Scratch disk area.

Do you see the file you tried to save to the EHD from within PSE? your drive is definitely working because you have files there, but we’re trying to see if PSE knows the drive is there.

Did you actually save the file to the EHD? The research I read said that we need to test if PSE can actually write (save) a file to the EHD.

@AK_Tracy — sorry I haven't gotten back to you sooner —I've been trying to do some research on this issue. When you have a minute, please take a screenshot of what you see in the Performance Tab of the Settings. It's right above the Scratch Disk tab. Then, let's do a bit of troubleshooting. Do...

Hi Tracey! Let me see if I can help. Can you tell me how much RAM (memory, not hard drive space) your Mac has and which version of PSE youn use? Also, please attach a screen shot of the dialogue box you get when you go to the Main Menu Photoshop Elements>Settings>Scratch Disk. In case you...